FAQ

Everything you need to know before you join.

We run a variety of studies with different requirements. If a study is a match, we’ll email you a short screener/qualification survey. Your answers determine eligibility and next steps.
Payment is typically issued within 10–15 business days after you complete a study. If you have questions about a specific payout, please contact our team.
There’s no required waiting period. We run many different product categories, so keep an eye out for future screeners that match your profile.
Join VIP Panelist by creating your free account. After you register, watch your email for qualification screeners for upcoming studies.
Studies require qualifying and scheduling in advance, so friends can’t participate unless they’ve been invited and confirmed. You can invite them to join VIP Panelist and register.
If you qualify, you may be prompted to schedule right away, receive a follow-up email, or get a call to confirm details. If you don’t qualify, the screener typically ends with a message letting you know.
Prepaid cards generally arrive within 10–15 business days (about 2–3 weeks, excluding holidays). If it hasn’t arrived after that window, please contact our team so we can help.
It means you met the study requirements. Follow the instructions in the email to confirm details or schedule your session (if scheduling is required).
This can happen if emails land in spam/junk, your inbox filters block messages, or your profile no longer matches current studies. Please check spam/junk folders, search your inbox for VIP Panelist, and make sure your email settings allow our messages.